WE Help - Merchants
Account Management
WEpayment Solutions
Dashboard WEpayments
Categories
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Payout
- How do PIX output limits work at WEpayments?
- What is Payout?
- How does WEpayments Payout work?
- What data do I need to provide to Payout?
- Who can I pay with WEpayments Payout?
- What is PIX?
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Payin
- Markup Configuration and Technical Behavior
- What is Markup and how does it work?
- Understanding the Credit Card Chargeback Process
- What is Automatic Pix and how does it work?
- What is Payin?
- Understand WEpayments' payment methods
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Data Qualification
- What is Data Qualification or Data Validation?
- How do the validation levels work?
- Understanding the Filters in Data Qualification
- Is it possible to send a Pix key for validation?
- My beneficiary confirmed that their bank account details are correct, but they didn't pass the data qualification. What could be the reason?
- Can I make a Payout after performing Data Qualification?
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Data Collect
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Risk Management - Compliance Procedures
- Fraud notifications (MED): How WEpayments handles transactions reported as suspicious
- How to request a refund in case of fraud
- Pix Special Refund Mechanism (MED)
- Transactional Monitoring
- How does transactional monitoring impact my operation?
- What documents do I need to submit to realease a transaction under analysis?
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Account
- Crypto Settlements: How Settlement in USDT and USDC Works at WEpayments
- Understanding the Balance Report
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Overview
- Monitoring: Status Page Overview
- Unification of Payin and Payout Balances: What You Need to Know
- Overview
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Payout Menu
- How to create payouts exceeding 15,000 via Electronic Transfer (TED)
- List of Payouts
- Viewing Template: Individual Payments x Grouped by Invoice
- Understanding Payout Filters
- Payout status
- How do I create payments?
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Data Qualification Menu
- Data Qualification
- Qualifications Grouped by Batch
- Data Qualification Status
- How do I send transactions for data qualification?
- Fields in the Qualification Spreadsheet
- Exporting Qualification Reports
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Data Collect Menu
- Data Collection
- How do I send payments for Data Collection?
- Understanding the Data Collection filters
- Data Collection Status
- Payment receipt
- Exporting Data Collection Reports
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Deposits (Top-ups)
- Deposits
- How to create deposits
- Editing deposits
- I created a deposit, but my Payout wallet balance on WE hasn't been updated yet.
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Payin Menu
- Payin List
- Understanding Payin Filters
- Understanding Payin Statuses
- Create a charge (payin transaction)
- List of Recurring payments
- List of Recipients
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Compliance Menu
- How payments to suppliers and employees in Brazil work (business account) for crossborder operations
- My payment is showing as “under review” now. What should I do?
- Smart User Limit: How to Prevent Transaction Limit Friction for Strategic Users
- Fraud notifications (MED): How WEpayments handles transactions reported as suspicious
- How can I check which transactions are pending document submission and monitor the progress of the KYC analysis?
- How do I send the documents required for KYC analysis?
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Companies Menu
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Preferences
- How to create an API key in the WEpayments system and inform the IPs allowed for integration via API
- Access control
- General Settings
- Security and Login
- Notifications
Promoted articles
- Crypto Settlements: How Settlement in USDT and USDC Works at WEpayments
- Understanding the Balance Report
- How to create a new account for your company with WEpayments
- Markup Configuration and Technical Behavior
- What is Markup and how does it work?
- How to create payouts exceeding 15,000 via Electronic Transfer (TED)
- How to create an API key in the WEpayments system and inform the IPs allowed for integration via API
- Access control