My payment is showing as “under review” now. What should I do?
Updated
If your payment has the status “under review,” rest assured: this does not mean it will be declined.
This status simply indicates that the transaction has triggered our internal monitoring criteria, and we need to verify it before proceeding with the payment.
Why is my payment “under review”?
As a payment institution, we follow regulatory standards and guidelines from agencies such as the Central Bank of Brazil.
This means that, in certain situations—such as amounts exceeding specific limits or specific transaction patterns—we need to conduct a risk and compliance analysis.
The purpose of this analysis is to:
Ensure transaction security
Prevent fraud and irregularities
Ensure compliance with regulatory requirements
What do I need to do?
For the payment to be reviewed and released, you must submit certain documents directly through the dashboard, such as:
Photo ID (ID card or driver’s license)
Document proving the source of the funds/reason for the payment
For example: if the amount received is for a service rendered, you may need to provide proof of this relationship.
Why do we request these documents?
We know this may seem bureaucratic, but this process is essential to protect you and your business.
By maintaining these records:
We ensure greater security for your transactions
We meet legal and regulatory requirements, supporting WEpayments and your company
Additionally, this documentation may be crucial in the event of any future inquiries from regulatory bodies or competent authorities.
How long does the review take?
After submitting the documents:
Our Compliance team is automatically notified
There is no need to contact us to notify us
The review period is up to 24 business hours
What happens next?
Once the review is complete and the documentation is approved, the payment will proceed to the final “Paid” status.
Check here for more information on how to submit documents through our dashboard.