If you want to terminate your contract and inactivate your WEpayments account, don't worry, our process is simple and our team is ready to help you.
How to request cancellation
You can contact us using the following options:
- E-mail: Send your request to cs@wepayments.com.br
- WhatsApp: Send a message to +554192667191.
When contacting us, please provide:
- Your full name and company;
- CPF/CNPJ linked to the account;
- The reason for cancellation (optional, but it helps us to improve our services).
What happens after you contact us?
As soon as we receive your request, our support team will:
- Confirm receipt of your request.
- Forward the information to the area responsible for deactivating the registration.
- Keep you informed of the status of the process until completion.
Deadlines
The deadline for inactivation is up to 2 working days and our team will ensure that you are updated on each stage.
We are available to help you at any time. If you have any questions or need more information, don't hesitate to contact us via the channels above.