If you made the deposit via PIX, confirmation and credit should happen within a few seconds. Please verify if you scanned the QR Code correctly or transferred via PIX to the correct account. If so, just wait as your balance will be updated shortly.
For transfers made via Bank Transfer (or the famous TED in Brazil), confirmation and credit of the deposit may take up to 2 hours depending on your bank and the time it was made.
Check the deposit information to ensure it was processed correctly and just wait as your balance will be updated within the established timeframe.
Now, if your company is international and you made an international transfer in foreign currency, the timeframe for receiving the order, converting the amount, and making the credits available in Brazilian reais can take up to 2 business days, depending on the bank used for sending and the currency chosen for your operation.
If you still have doubts about your deposit or if the provided time frames have passed and your balance hasn't been updated yet, please contact our customer service team. We're here to help.