When processing payments to third parties, whether domestic or cross-border, our solution will inform you via Dashboard or API, in real time, of the processing status of your transactions. This information is essential for reconciling your payment operation.
We have 09 (nine) Payout statuses in our system. The main purpose of these statuses is to let you know how your payments are progressing within our platform. Below, check out the sequence in which they appear on the dashboard and the meaning of each one.
01) Invalid input data - This indicates that the data sent is invalid or insufficient to create the payment. It is a final status and therefore unchangeable. When a payment is in this status, the recommended action is to review the data sent and then resend the payment order. In this case it is possible to send the payment again with the same invoice number.
02) Waiting - means that there is no BALANCE in your Payout wallet to make payments. Check your balance and make a new DEPOSIT to unblock payment processing.
03) Under analysis - Payments with this status are blocked under some COMPLIANCE RULE. In this case, access the compliance module on our Dashboard, where we will inform you why the payment is under analysis so that you can take the necessary actions to submit documentation to unblock the payment.
04) Received - This is an intermediate status and then progresses to the next stage. It indicates that the payment has been received and is ready for processing.
05) Processing - After being received, the payment in this status is already in the processing flow.
06) Processed - This is an exclusive status for payments made via PIX. It's not common, but it means that the final processor is waiting for the payment to be fully completed. It is a status monitored by our Back Office and, once identified, is dealt with internally so that processing continues and the payment reaches final status.
07) Paid - This is the status we all want to see! It's a final, unchangeable status and means that the payment has been successfully completed.
08) Rejected - This is an exclusive status for Bank Transfer payments. In this case, the payment has not been completed and has been rejected by the beneficiary's bank. In any case, you can view the reasons for the rejection for processing and correction.
09) Canceled - This is a status usually seen in the PIX payment scenario. The payment with this status has been canceled, either manually or for some reason by the payee's bank. In this case it is also possible to view the reasons for the rejection for treatment and correction.