Transactions Under Review

When a transaction enters “under review” status, it means WEpayments has identified a compliance or risk factor that requires additional analysis. This guide explains what to do, what documents are needed, and how long the review takes.

My payment is “under review” – what now?

When a transaction (Payin or Payout) receives the status “Under Review” (or “Em Análise”), the payment is temporarily paused while our compliance team investigates.

Immediate steps you should take:

Step	Action
1. Check notifications	Look for emails or Dashboard alerts requesting information
2. Gather documents	Prepare proof of transaction legitimacy (see section below)
3. Submit documents	Upload requested documents via the Dashboard or compliance portal
4. Monitor status	Track the review progress (see “How to check pending transactions” below)
5. Respond quickly	Faster responses = faster resolution

⚠️ Important: Transactions under review are not processed until the analysis is complete and the transaction is approved.

What documents do I need to submit?

Document requirements vary based on the transaction type and why it was flagged.

For Payin transactions (customer payments to you)

Document	Required?	Notes
Payer’s personal identification document	Yes	RG, CNH ou Passaporte
Document evidencing the origin and destination of the transaction	Yes	Invoice, Nota Fiscal
Declared income of the payer	Yes	Declared value
Payer’s proof of income	Yes	Income Tax, Company Balance Sheet

For Payout transactions (payments you send to beneficiaries)

Document type	Examples
Beneficiary relationship proof	Contract, service agreement, or commercial invoice
Beneficiary identification	CPF or CNPJ document (may be requested directly from beneficiary)
Purpose of payment	Description of goods/services provided
Supporting invoices	Commercial invoice or receipt from beneficiary

For both Payin and Payout

Document type	Examples
Tax documents	CNPJ registration, proof of tax filing
Bank statements	Showing transaction flow if requested
KYC documents	ID, proof of address, articles of incorporation

💡 Pro tip: The faster you submit complete, accurate documents, the faster your transaction will be released.

What is the transaction release deadline after sending documents?

After you submit the required documents, our compliance team typically completes the analysis within:

Scenario	Typical timeline
Standard review	1–3 business days
Complex review	3–5 business days
MED or regulatory notification	5–10 business days (varies by case)

⚠️ These are estimates. Complex cases or incomplete documentation may extend the timeline.

Factors that affect review speed:

Speeds up review	Slows down review
Complete documentation submitted	Missing or partial documents
Clear transaction purpose	Vague or inconsistent descriptions
Established customer relationship	New customer or first transaction
Quick response to follow-up questions	Delayed responses

How can I check which transactions are pending document submission?

You can monitor pending transactions directly in the WEpayments Dashboard.

Step-by-step:

Log in to the WEpayments Dashboard
Go to Payin > Payin List (for incoming transactions) or Payout > Payment List (for outgoing transactions)
Apply the status filter:
- Select “Under Review” or “Awaiting Documents”
Review the list of pending transactions
Click on a transaction (eye icon) to view:
- Which documents are requested
- Submission status
- Compliance team notes (if any)
- Review progress updates

Alternative method: Notifications

Check the notification center in the Dashboard

Status	Meaning
Under Review	Transaction is being analyzed – no action required from you yet
Awaiting Documents	WEpayments has requested additional information from you
Documents Submitted	You have uploaded documents; compliance team is reviewing
Approved	Review complete – transaction will proceed normally
Rejected	Transaction cannot proceed – check reason and contact support if needed
Blocked	Compliance or regulatory block – requires further investigation

Tips to avoid transaction delays

Tip	Why it helps
Maintain complete KYC	Prevents initial flags
Keep service/product records	Ready for document requests
Respond to notifications immediately	Reduces review time
Use consistent beneficiary data	Avoids mismatch flags
Contact support proactively	Clarify complex transactions before sending

​My payment is “under review” – what now?

​Immediate steps you should take:

​What documents do I need to submit?

​For Payin transactions (customer payments to you)

​For Payout transactions (payments you send to beneficiaries)

​For both Payin and Payout

​What is the transaction release deadline after sending documents?

​Factors that affect review speed:

​How can I check which transactions are pending document submission?

​Step-by-step:

​Alternative method: Notifications

​Transaction statuses related to review

​Tips to avoid transaction delays