Documentation Index
Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
Use this file to discover all available pages before exploring further.
Comprehensive reporting and reconciliation tools help you track transactions, monitor balances, and ensure financial accuracy. This guide covers Payin reports, balance reports, statements, file exports, and settlements.
⚠️ Note: WEpayments is implementing balance unification (Payin + Payout). Some reports are transitioning to a unified format. See “Unified Statement” section below.
Payin reports
The Reports tab gives you an overview of your incoming payment operation.
What you can see
| Information | Description |
|---|
| Available balance | Amount ready for withdrawal |
| Total balance | Includes transactions not yet credited |
| Sub-portfolio summaries | Balances for each sub-wallet (if applicable) |
Difference between Total Balance and Available Balance
| Balance | What it includes |
|---|
| Total Balance | All amounts from charges that have been credited + charges that have been paid but not yet reached “Credited” status (e.g., boleto payments awaiting confirmation) |
| Available Balance | Only amounts that are ready for withdrawal – transactions with “Credited” status |
💡 Transactions that have been paid but not yet reached “Credited” status will not appear in the Available Balance.
Balance Report (Payin Statement)
The Statements tab provides a complete statement of your Payin operation, including paid charges, tariffs, and splits.
Available filters
| Filter | Description |
|---|
| Created on | Date or period when the transaction was created |
| WE ID | WEpayments identification number |
| Payee (split) | Filter by sub-wallet (if you have registered sub-wallets) |
| Impacted balance | Total balance, available balance, or reserve balance |
| Type of transaction | Withdrawals, collections, splits, credit notes, debit notes |
| Transaction Type | Withdrawal, charge, fee, etc. |
| Description | Information describing the debit or credit |
| Amount | Value of the operation |
| Impacted Balance | Which balance was impacted |
| Available Balance | Balance ready for withdrawal |
| Total Balance | Account balance including transactions not yet credited |
| Reserve | Guarantee reserve balance (per contract) |
How to download a statement
- Select the desired filters
- Click the download icon on the right side of the screen
- The report will be sent to your email
Unified Statement (Account > Statement)
The Unified Statement brings together all financial movements of your account in one place, including:
- Payin receipts (incoming payments from customers)
- Payout transactions (outgoing payments to beneficiaries)
- Fee charges
- Future credit card installment receipts
How to access
- Go to Account in the left sidebar
- Click Statement
What you see on the Statement screen
| Field | Description |
|---|
| Available balance | Amount you can use immediately |
| Balance awaiting release | Amount held due to pending KYC/compliance |
What does “Balance awaiting release” mean?
This balance represents transactions that have not yet been credited because they are awaiting KYC completion. This typically occurs when:
- There is an open KYC related to a sale (e.g., CBD)
- Compliance team is waiting for documentation
- After KYC approval, the amount is released and appears as an entry in your statement
Available filters
| Filter | Description |
|---|
| Period (required) | Date range for the statement |
| WE ID | Transaction identifier |
| Category | Movement type (inflow, outflow, fees, etc.) |
Features
| Feature | What it does |
|---|
| Download | Export the filtered statement |
| View settings | Choose which columns to display |
| Filters | Apply period, WE ID, and category filters |
| Credit Card – Installment Calendar | View month-by-month expected receipt of installments |
Payout Statement
The Payout statement provides a complete view of your outgoing payment operation, including individual payments and deposits.
Available filters
| Filter | Description |
|---|
| Period (predefined or custom) | Date range |
| WE ID | Transaction identification number |
| Merchant | Your company name |
| Operation type | Credit or debit to your account |
Statement columns
| Column | Description |
|---|
| WE ID | Transaction ID generated by WEpayments |
| Merchant | Your company name |
| Operation type | Credit or debit |
| Description | Describes the debit or credit |
| Amount | Value of the deposit or payment |
| Balance type | Payout balance or fee balance |
| Impacted balance | Available balance or total balance |
| Available balance | Balance available for payments after the transaction |
| Total balance | Account total balance after the transaction |
| Created on | Transaction creation date |
How to download
- Select the desired filter
- Click the download icon on the right side of the screen
- Click “Export” – the report will be sent to your email
Credit and Debit Notes (Payout)
Credit and debit notes are adjustment transactions that may appear in your Payout or Unified Statement.
| Type | Effect | Common reasons |
|---|
| Credit note | Increases your balance | Fee reversal, adjustment in your favor, dispute resolution |
| Debit note | Decreases your balance | Chargeback fee, fine, adjustment against you |
💡 Each note includes a description field explaining the reason for the adjustment.
Exporting files
You can download files containing transaction information from the Payin List or Payment List.
How to export
- Select the desired filters to choose which transactions appear in the file
- Click the download icon
- Choose:
- “Export” – for the general list of transactions
- “Export split” – for transactions from your sub-wallets (sub-portfolios)
📁 Limit: The export functionality is limited to 80,000 records per file.
Settlements (Withdrawals)
The Settlements screen allows you to request withdrawals, transfer Payin balance to your Payout account, and view past withdrawals.
How to create a settlement
- Go to Settlements in the top left menu of the Dashboard
- Click “Create Settlement”
- Fill in the information:
| Field | Description |
|---|
| Merchant | Select your registered company name |
| Recipient | If you have sub-wallets, select the sub-wallet to withdraw from (optional) |
| Transfer information | Balances (Total balance and Available balance are shown) |
| Amount | Enter the amount to withdraw (must not exceed Available Balance) |
| Create settlement | Click to submit |
Understanding settlement balances
| Balance | Description |
|---|
| Total balance | All amounts from charges that have been credited + charges that have been paid but not yet reached “Credited” status |
| Available balance | Amount actually available for withdrawal |
Reporting & reconciliation quick reference
| Need | Go to | What you’ll find |
|---|
| Overview of balances | Reports tab | Available balance, total balance, sub-portfolio summaries |
| Detailed Payin statement | Statements tab (Payin) | Paid charges, tariffs, splits, credit/debit notes |
| Detailed Payout statement | Extrato (Payout) | Individual payments, deposits, fees |
| All movements in one place | Account > Statement (Unified) | Payin + Payout + fees + future installments |
| Future credit card receipts | Credit Card – Installment Calendar | Month-by-month installment forecast |
| Withdraw funds | Settlements | Create withdrawals, transfer to Payout, view history |
| Export transaction data | Payin List or Payment List > Download | CSV/Excel export (max 80k records) |
