Documentation Index
Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
Use this file to discover all available pages before exploring further.
Deposits are used to fund your Payout operations within the WEpayments platform.
Before sending payments, your Payout wallet must have sufficient available balance. Deposits allow you to add funds to your account and make them available for future transactions.
This article explains how deposits work, how to create and manage them, and what to do if your balance has not been updated.
What are deposits?
Deposits are manual or automated additions of funds to your WEpayments Payout wallet balance. Unlike Payin (which receives payments from customers), deposits come from your own bank account or other sources you control.
💡 Think of deposits as “topping up” your WEpayments balance to enable outgoing payments.
How to create a deposit
Via Dashboard
- Go to the Deposits menu (under Payout or Account sections)
- Click “Create deposit”
- Select the source bank account
- Enter the amount and any reference information
- Confirm the deposit
Editing deposits
You can edit certain deposit details before they are processed. After a deposit is confirmed or settled, changes may not be possible.
| Field | Editable before processing | Editable after processing |
|---|
| Amount | Yes | No |
| Reference / Description | Yes | Sometimes (contact support) |
| Source account | Yes | No |
Common issue: Deposit created but balance not updated
If you created a deposit but your Payout wallet balance hasn’t been updated yet:
| Possible cause | What to do |
|---|
| Deposit is still processing | Wait a few minutes and refresh the Dashboard |
| Bank transfer delay | Bank transfers may take 1-2 business days to clear |
| Incorrect deposit details | Verify the source account and amount. Contact support if needed |
| Deposit under review | Anti-fraud or compliance checks may temporarily hold the deposit |
💡 Check the deposit status in the Dashboard. Only deposits with “Confirmed” or “Credited” status will update your available balance.
Deposit Status
| Status | Meaning |
|---|
| Created | Deposit initiated, awaiting bank confirmation |
| Pending | Bank transfer in progress |
| Confirmed | Funds received and credited in your balance |
| Canceled | Deposit failed (contact support for details) |
Best Practices
To help ensure faster processing:
- Verify all deposit information before submission
- Monitor the deposit status regularly
- Maintain sufficient balance for planned payout operations
- Contact Support if a deposit remains pending longer than expected
If you need assistance regarding a specific deposit, please contact the WEpayments Support team and provide the relevant deposit reference information.
