Managing Deposits - Help Center

Deposits are used to fund your Payout operations within the WEpayments platform. Before sending payments, your Payout wallet must have sufficient available balance. Deposits allow you to add funds to your account and make them available for future transactions. This article explains how deposits work, how to create and manage them, and what to do if your balance has not been updated.

What are deposits?

Deposits are manual or automated additions of funds to your WEpayments Payout wallet balance. Unlike Payin (which receives payments from customers), deposits come from your own bank account or other sources you control.

💡 Think of deposits as “topping up” your WEpayments balance to enable outgoing payments.

How to create a deposit

Via Dashboard

Go to the Deposits menu (under Payout or Account sections)
Click “Create deposit”
Select the source bank account
Enter the amount and any reference information
Confirm the deposit

Editing deposits

You can edit certain deposit details before they are processed. After a deposit is confirmed or settled, changes may not be possible.

Field	Editable before processing	Editable after processing
Amount	Yes	No
Reference / Description	Yes	Sometimes (contact support)
Source account	Yes	No

Common issue: Deposit created but balance not updated

If you created a deposit but your Payout wallet balance hasn’t been updated yet:

Possible cause	What to do
Deposit is still processing	Wait a few minutes and refresh the Dashboard
Bank transfer delay	Bank transfers may take 1-2 business days to clear
Incorrect deposit details	Verify the source account and amount. Contact support if needed
Deposit under review	Anti-fraud or compliance checks may temporarily hold the deposit

💡 Check the deposit status in the Dashboard. Only deposits with “Confirmed” or “Credited” status will update your available balance.

Deposit Status

Status	Meaning
Created	Deposit initiated, awaiting bank confirmation
Pending	Bank transfer in progress
Confirmed	Funds received and credited in your balance
Canceled	Deposit failed (contact support for details)

Best Practices

To help ensure faster processing:

Verify all deposit information before submission
Monitor the deposit status regularly
Maintain sufficient balance for planned payout operations
Contact Support if a deposit remains pending longer than expected

If you need assistance regarding a specific deposit, please contact the WEpayments Support team and provide the relevant deposit reference information.

​What are deposits?

​How to create a deposit

​Via Dashboard

​Editing deposits

​Common issue: Deposit created but balance not updated

​Deposit Status

​Best Practices