Understanding Statements and Balance Reports

Statements and balance reports provide visibility into the financial activity of your WEpayments account. These tools help you track transactions, monitor balances, reconcile operations, and review the movement of funds across your account. WEpayments provides comprehensive statements and reports to help you monitor transactions, reconcile accounts, and track balances. This guide explains the difference between Payin and Payout statements, balance types, and credit/debit notes.

⚠️ Important: WEpayments is implementing balance unification (Payin + Payout). All transactions will soon be displayed in a single statement. See section 5 for details.

Types of statements

Payin Statement

Shows all incoming transactions (payments received from your customers).

What you’ll see	Description
Paid charges	Credit card, Pix, and boleto payments
Tariffs (fees)	Transaction fees deducted
Splits	Distributions to sub-wallets
Credit/Debit notes	Adjustments to your account

Payout Statement

Shows all outgoing transactions (payments you send to beneficiaries).

What you’ll see	Description
Payouts to beneficiaries	Funds sent to bank accounts or PIX keys
Payout fees	Fees for each payout transaction
Reversals	Refunds or cancellations of payouts
Credit/Debit notes	Adjustments specific to payout operations

Balance types explained

Balance	What it means	What’s included
Total Balance	Forecast of future revenue	All charges with “Paid” + “Credited” status (e.g., boleto payments awaiting confirmation)
Available Balance	Amount ready for withdrawal	Only transactions with “Credited” status
Reserve Balance	Guarantee reserve (per contract)	Amount held as security, as defined in your agreement

💡 In the Reports tab, you can see an overview of your available balance and total balance.

How to access statements

Via Dashboard

Go to the Statements or Reports menu
Select the desired filters:
- Created on (date or period)
- WE ID (transaction ID)
- Payee (split) (filter by sub-wallet)
- Impacted balance (total, available, or reserve)
- Transaction type (withdrawals, collections, splits, credit/debit notes)
Click “Download” to export the statement

Via API (V2 endpoints)

For automated integration, use our V2 API endpoints:

Get balance – Retrieve current available and total balances
Get statement – Fetch transaction history programmatically

Credit and Debit notes

Credit and debit notes are adjustment transactions that may appear in your statement.

Type	Effect	Common reasons
Credit note	Increases your balance	Fee reversal, dispute resolution, adjustment in your favor
Debit note	Decreases your balance	Chargeback fee, fine, adjustment against you

💡 Each note includes a description field explaining the reason for the adjustment.

Payin reports overview

The Reports tab gives you a quick snapshot of your operation:

Available balance – Ready for withdrawal
Total balance – Includes transactions not yet credited
Sub-portfolio summaries – If you have registered sub-wallets

​Types of statements

​Payin Statement

​Payout Statement

​Balance types explained

​How to access statements

​Via Dashboard

​Via API (V2 endpoints)

​Credit and Debit notes

​Payin reports overview