Documentation Index
Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
Use this file to discover all available pages before exploring further.
Statements and balance reports provide visibility into the financial activity of your WEpayments account. These tools help you track transactions, monitor balances, reconcile operations, and review the movement of funds across your account.
WEpayments provides comprehensive statements and reports to help you monitor transactions, reconcile accounts, and track balances. This guide explains the difference between Payin and Payout statements, balance types, and credit/debit notes.
⚠️ Important: WEpayments is implementing balance unification (Payin + Payout). All transactions will soon be displayed in a single statement. See section 5 for details.
Types of statements
Payin Statement
Shows all incoming transactions (payments received from your customers).
| What you’ll see | Description |
|---|
| Paid charges | Credit card, Pix, and boleto payments |
| Tariffs (fees) | Transaction fees deducted |
| Splits | Distributions to sub-wallets |
| Credit/Debit notes | Adjustments to your account |
Payout Statement
Shows all outgoing transactions (payments you send to beneficiaries).
| What you’ll see | Description |
|---|
| Payouts to beneficiaries | Funds sent to bank accounts or PIX keys |
| Payout fees | Fees for each payout transaction |
| Reversals | Refunds or cancellations of payouts |
| Credit/Debit notes | Adjustments specific to payout operations |
Balance types explained
| Balance | What it means | What’s included |
|---|
| Total Balance | Forecast of future revenue | All charges with “Paid” + “Credited” status (e.g., boleto payments awaiting confirmation) |
| Available Balance | Amount ready for withdrawal | Only transactions with “Credited” status |
| Reserve Balance | Guarantee reserve (per contract) | Amount held as security, as defined in your agreement |
💡 In the Reports tab, you can see an overview of your available balance and total balance.
How to access statements
Via Dashboard
- Go to the Statements or Reports menu
- Select the desired filters:
- Created on (date or period)
- WE ID (transaction ID)
- Payee (split) (filter by sub-wallet)
- Impacted balance (total, available, or reserve)
- Transaction type (withdrawals, collections, splits, credit/debit notes)
- Click “Download” to export the statement
Via API (V2 endpoints)
For automated integration, use our V2 API endpoints:
- Get balance – Retrieve current available and total balances
- Get statement – Fetch transaction history programmatically
Credit and Debit notes
Credit and debit notes are adjustment transactions that may appear in your statement.
| Type | Effect | Common reasons |
|---|
| Credit note | Increases your balance | Fee reversal, dispute resolution, adjustment in your favor |
| Debit note | Decreases your balance | Chargeback fee, fine, adjustment against you |
💡 Each note includes a description field explaining the reason for the adjustment.
Payin reports overview
The Reports tab gives you a quick snapshot of your operation:
- Available balance – Ready for withdrawal
- Total balance – Includes transactions not yet credited
- Sub-portfolio summaries – If you have registered sub-wallets
