Documentation Index
Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
Use this file to discover all available pages before exploring further.
This guide provides an end-to-end overview of payment operations on the WEpayments platform, covering Payin (receiving), Payout (sending), unified statements, and settlements.
What is Payin?
Payin is our incoming payment solution that enables your website, app, or platform to issue and manage payments in Brazil through:
| Payment method | Description |
|---|
| Credit Card | Visa, Mastercard, Elo, Hipercard, Diners Club, American Express – with installment options up to 12x |
| PIX | Instant payments 24/7 via dynamic QR Code or copy-paste link |
| Boleto Bancário | Traditional bank slip – widely used, settlement in D+1 |
💡 Through processor redundancy, we ensure your checkout will be 100% online. For international companies, Payin comes with FX solutions for currency exchange and settlement in any foreign currency.
Payin flow (simplified)
What is Payout?
Payout is our outgoing payment solution designed for companies that need to make mass payments to beneficiaries, associates, and suppliers in Brazil.
| Feature | Description |
|---|
| Primary method | PIX – instant payments 24/7 |
| Alternative | TED (bank transfer) – for amounts above R$15,000 |
| FX solutions | For international companies |
| Intelligence | Maximizes payment conversion even with limited bank account data |
Payout flow (step-by-step)
| Step | Description |
|---|
| 1. Add balance | Top up your account via bank transfer or use available Payin balance |
| 2. Choose processing type | Select individual Payout or mass payments |
| 3. Enter Payout details | Provide payment details and amount, or use Data Collect for self-onboarding |
| 4. eFX (if applicable) | WEpayments finds the best exchange rate and converts funds to BRL |
| 5. Processing | WEpayments analyzes data – if correct, payment made via PIX or TED |
| 6. Management | Monitor status via API or Dashboard, issue reports, download receipts |
Unified statement (Account > Statement)
The Unified Statement brings together all financial movements of your account in one place:
| What you see | Description |
|---|
| Available balance | Amount you can use immediately |
| Balance awaiting release | Funds held due to pending KYC/compliance |
| Payin transactions | Incoming payments (appear as credits) |
| Payout transactions | Outgoing payments (appear as debits) |
| Fees | Transaction fees and adjustments |
| Future credit card installments | Month-by-month expected receipts |
How to access
- Go to Account in the left sidebar
- Click Statement
- Select a period (required)
- Apply filters as needed (WE ID, category)
- Download or view results
Settlements (withdrawals)
The Settlements screen allows you to request withdrawals and transfer balance between wallets.
How to create a settlement
| Field | Description |
|---|
| Merchant | Select your registered company name |
| Recipient | If you have sub-wallets, select the sub-wallet (optional) |
| Amount | Enter amount to withdraw (must not exceed Available Balance) |
| Create settlement | Click to submit |
Balance types
| Balance | Description |
|---|
| Total balance | All amounts from charges that have been credited + charges paid but not yet credited |
| Available balance | Amount actually available for withdrawal |
End-to-end operation summary
For receiving money (Payin)
| Phase | Action |
|---|
| Integration | Integrate via API or use Dashboard |
| Charge creation | Generate charge for customer |
| Payment | Customer pays via PIX, boleto, or credit card |
| Settlement | Funds reach “Credited” status |
| Withdrawal | Request settlement to withdraw funds |
For sending money (Payout)
| Phase | Action |
|---|
| Balance | Add funds via deposit or Payin balance |
| Data collection | Use Data Collect or manual entry |
| Payment creation | Create individual or mass payment |
| Processing | WEpayments validates and executes |
| Monitoring | Track status via Dashboard or API |
