Documentation Index
Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
Use this file to discover all available pages before exploring further.
This guide covers security features available in the WEpayments Dashboard, including two-factor authentication (2FA) with Google Authenticator, password changes, and security requirements for sending payments and creating charges.
Two-factor authentication (2FA)
Two-factor authentication adds an extra layer of security to your WEpayments account, preventing unauthorized access.
Why you need 2FA
| Requirement | Details |
|---|
| Dashboard login | Required after password – 6-digit code from Google Authenticator |
| Send payments / create charges | 2FA must be enabled to perform these actions |
| Without 2FA | You can only view information (even with Moderator or Write access) |
⚠️ Important: Without two-factor authentication enabled, you will only be able to view information on our dashboard, even if you have editing or moderator access.
How to enable two-factor authentication
Step-by-step
| Step | Action |
|---|
| 1. Download Google Authenticator | From your smartphone’s app store (Android or iOS) |
| 2. Access Dashboard | Go to Settings > Security and Login |
| 3. Find 2FA section | Click “Set up new device” under Two-factor authentication |
| 4. Follow instructions | Scan the QR code with Google Authenticator |
| 5. Enter code | Input the 6-digit code generated on your smartphone |
| 6. Click register | Two-factor authentication is now enabled |
💡 Keep the app installed on your phone – you will need the 6-digit code for every login.
How 2FA codes work
| Aspect | Details |
|---|
| Code format | 6 digits |
| Code frequency | Changes periodically (every few months) |
| Required for | Login, API key creation, API key deletion, IP whitelist changes |
What happens if you lose access to Google Authenticator
| Situation | Action required |
|---|
| Lost phone | Request a reset from our support team |
| App uninstalled | Request a reset from our support team |
| Cannot access codes | Contact support to reset 2FA |
⚠️ Important: If you lose access to Google Authenticator, you will need to request a reset. Our support team will guide you through the procedure.
Available 2FA methods
| Method | Available? |
|---|
| Google Authenticator | ✅ Yes |
| SMS | ❌ No |
| WhatsApp | ❌ No |
💡 Currently, only Google Authenticator is available for two-factor authentication.
Changing your password
| Step | Action |
|---|
| 1. Access | Settings > Security and Login |
| 2. Find password section | Locate the change password option |
| 3. Enter current password | For verification |
| 4. Enter new password | Choose a strong, unique password |
| 5. Confirm | Save changes |
Security best practices
| Practice | Why |
|---|
| Enable 2FA | Required for sending payments/creating charges |
| Use strong passwords | Prevents unauthorized access |
| Keep Google Authenticator installed | Required for login and security-sensitive actions |
| Don’t share credentials | Each user should have their own account |
| Log out when not using | Especially on shared computers |
