Security and Login - Help Center

This guide covers security features available in the WEpayments Dashboard, including two-factor authentication (2FA) with Google Authenticator, password changes, and security requirements for sending payments and creating charges.

Two-factor authentication (2FA)

Two-factor authentication adds an extra layer of security to your WEpayments account, preventing unauthorized access.

Why you need 2FA

Requirement	Details
Dashboard login	Required after password – 6-digit code from Google Authenticator
Send payments / create charges	2FA must be enabled to perform these actions
Without 2FA	You can only view information (even with Moderator or Write access)

⚠️ Important: Without two-factor authentication enabled, you will only be able to view information on our dashboard, even if you have editing or moderator access.

How to enable two-factor authentication

Step-by-step

Step	Action
1. Download Google Authenticator	From your smartphone’s app store (Android or iOS)
2. Access Dashboard	Go to Settings > Security and Login
3. Find 2FA section	Click “Set up new device” under Two-factor authentication
4. Follow instructions	Scan the QR code with Google Authenticator
5. Enter code	Input the 6-digit code generated on your smartphone
6. Click register	Two-factor authentication is now enabled

💡 Keep the app installed on your phone – you will need the 6-digit code for every login.

How 2FA codes work

Aspect	Details
Code format	6 digits
Code frequency	Changes periodically (every few months)
Required for	Login, API key creation, API key deletion, IP whitelist changes

What happens if you lose access to Google Authenticator

Situation	Action required
Lost phone	Request a reset from our support team
App uninstalled	Request a reset from our support team
Cannot access codes	Contact support to reset 2FA

⚠️ Important: If you lose access to Google Authenticator, you will need to request a reset. Our support team will guide you through the procedure.

Available 2FA methods

Method	Available?
Google Authenticator	✅ Yes
SMS	❌ No
WhatsApp	❌ No

💡 Currently, only Google Authenticator is available for two-factor authentication.

Changing your password

Step	Action
1. Access	Settings > Security and Login
2. Find password section	Locate the change password option
3. Enter current password	For verification
4. Enter new password	Choose a strong, unique password
5. Confirm	Save changes

Security best practices

Practice	Why
Enable 2FA	Required for sending payments/creating charges
Use strong passwords	Prevents unauthorized access
Keep Google Authenticator installed	Required for login and security-sensitive actions
Don’t share credentials	Each user should have their own account
Log out when not using	Especially on shared computers