Contact Support

Documentation Index

Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt

Use this file to discover all available pages before exploring further.

Our Support team is available to assist with operational, technical, and account-related questions.

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Support Channels

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Opening a Support Ticket

For faster resolution, include the following information in your request:

1. Your company name and MID (visible in Account Settings)
2. Transaction ID(s) involved, if applicable
3. Description of the problem – what happened and what you expected to happen
4. Screenshots of the problem or logs, if available

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Escalation

If your issue has not been resolved within the expected timeframe:

• Operational issues: Reply to the existing ticket requesting escalation.

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Support Hours