Support Channels
Email Support
Send your questions to cs@wepayments.com.br. Response time: 15 minutes up to 1 business day.
Live Chat
Access the chat directly from the ticket or via WhatsApp (+55 41 9266-7191) . Available Monday to Friday, 9am–6pm BRT.
Opening a Support Ticket
For faster resolution, include the following information in your request:- Your company name and MID (visible in Account Settings)
- Transaction ID(s) involved, if applicable
- Description of the problem – what happened and what you expected to happen
- Screenshots of the problem or logs, if available
Escalation
If your issue has not been resolved within the expected timeframe:- Operational issues: Reply to the existing ticket requesting escalation.