Documentation Index
Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
Use this file to discover all available pages before exploring further.
General platform
1. What is the difference between Payin and Payout?Payin is for receiving payments from customers. Payout is for sending payments to beneficiaries (suppliers, affiliates, employees). 2. Can I use all payment methods at the same time?
Yes. Integrate once via API and offer Pix, boleto, and credit card in your checkout. 3. Do I need a separate contract for each payment method?
The standard WEpayments contract covers all three methods. Early settlement models or Recurring Pix may require an addendum. 4. Can I use Payout without having Payin?
Yes. You can deposit funds directly to your Payout wallet via bank transfer. 5. Is there a minimum or maximum transaction value?
Minimums: Pix R$0,01, Boleto R$5,00, Credit Card R$5,00 per installment. Maximums depend on your contract and payment method. 6. How do I track transaction statuses?
Via the Dashboard (Charges menu or Reports > Balances) or via API (real-time statuses). 7. Does WEpayments offer a sandbox environment for testing?
Yes. Contact support for sandbox access. 8. How do I get technical support?
Contact our support team via Dashboard chat or email at cs@wepayments.com.br.
Documentation and compliance
9. What is the difference between CPF and CNPJ?CPF (11 digits) is for individuals. CNPJ (14 digits) is for companies. Both can be used as PIX Keys. 10. What happens if I enter incorrect beneficiary data?
The payment may fail or be delayed. Use Data Collect to have beneficiaries confirm their own information. 11. What documents are required for cross-border payments?
Per transaction: Invoice and Nota Fiscal. First transaction with each supplier also requires a commercial contract. 12. How long does compliance review take?
Standard review: 1–3 business days. Complex cases or MED notifications: 5–10 business days. 13. What is a PEP (Politically Exposed Person)?
A person who occupies or has occupied prominent public positions, plus their family and close associates. PEP status applies for 5 years after leaving office. 14. What is the difference between Total Balance and Available Balance?
Total Balance includes all amounts from charges that have been paid but not yet credited. Available Balance includes only transactions with “Credited” status – ready for withdrawal.
Cross-border and FX
15. Can I use PIX for international payments to Brazil?Yes – WEpayments converts your foreign currency to BRL and sends via PIX to the Brazilian beneficiary. 16. What is eFX?
eFX (electronic foreign exchange) is the simultaneous conversion and settlement model that enables cross-border payments in compliance with BCB regulations. 17. Are intercompany payments permitted under eFX?
No. Intercompany payments (same corporate structure) are not permitted under eFX and must use traditional FX market. 18. What is the automatic conversion fee?
A fee applied to each FX transaction for cross-border operations. Contact your account manager for specific rates. 19. Can I receive settlements in crypto?
Yes – USDT and USDC settlements are available for cross-border merchants. 20. Can I operate in the CBD segment with WEpayments?
Yes. WEpayments is specialized in CBD payment processing. Contact our team to activate your account.
Limits and monitoring
21. Is it mandatory to inform all PIX output limits?No. Configuration is optional. If not configured, standard limits apply (daytime: R1M,nighttime/weekends/holidays:R1_M_,nighttime/weekends/holidays:_R_300k). 22. What happens if I don’t inform my limits?
The standard WEpayments limits apply automatically. 23. Can I set different limits for different users?
Yes – using Smart User Limit, you can request customized limits for specific end users. 24. What is a trusted account?
A specific bank account registered to receive transfers above the standard limit for each period. 25. How long does a transaction stay “under review”?
Typically 1–3 business days, depending on complexity and how quickly you provide requested documents. 26. Can I appeal a transaction block or compliance decision?
Yes. Contact our compliance team with supporting documentation to request a review.
API
27. Do I need to be a developer to use the API?Yes. API integration requires development resources. If you do not have a development team, you can use the Dashboard for manual operations. 28. Is there a difference between sandbox and production?
Yes. Sandbox is for testing. Use real credentials and real transactions only in production. 29. How do I get API documentation?
API documentation is provided during onboarding. Contact support if you need access. 30. Does WEpayments provide SDKs?
Contact support for information about available SDKs and client libraries. 31. Can I use the API for both Payin and Payout?
Yes – depending on the permissions assigned to your API user. 32. Can I use my regular Dashboard user for API integration?
Technically yes, but we strongly recommend creating a dedicated API user to avoid access issues if an employee leaves. 33. What happens if I lose my API key?
API keys are only shown once. If lost, you must create a new key (the old one cannot be retrieved). 34. How many API keys can I create?
Contact support for information about limits. 35. Can I delete an API key?
Yes. A Moderator user can delete API keys (2FA code required). 36. What if my IP address changes?
You must update the allowed IP list in the Dashboard. The API key will not work from unauthorized IPs. 37. Do I need two-factor authentication to use the API?
2FA is required to generate and delete API keys, not for each API call. 38. Is two-factor authentication mandatory?
Yes, if you want to send payments or create charges. Without 2FA, you can only view information. 39. Can I use an authenticator app other than Google Authenticator?
While we recommend Google Authenticator, any TOTP-compatible app (such as Authy, Microsoft Authenticator) should work. 40. What happens if my phone is stolen?
Contact support immediately to request a 2FA reset and secure your account. 41. Do I need 2FA for API access?
2FA is required to generate and delete API keys, but not for each API call. 42. Can I disable 2FA after enabling it?
Contact support if you need to disable 2FA (not recommended for security reasons). 43. What if the 6-digit code doesn’t work?
Check that the time on your phone is synchronized correctly. Google Authenticator uses time-based codes. 44. How do I know what permissions I have?
Go to Settings > General Settings > Roles to view roles assigned to your account. 45. Can I change my own roles?
No. Even Moderator users cannot change their own roles. Another Moderator user must do it. 46. What is the fluid layout?
A dashboard setting that allows more information to be displayed on screen by using available space. 47. How many users can I create?
There is no limit, but we recommend creating only users who need Dashboard access. 48. Who is responsible for accesses created by moderators?
Your company is responsible for accesses created by your moderators. 49. Will I be notified of Dashboard updates?
Yes. WEpayments notifies users when there are changes to the operation. \