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Documentation Index

Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt

Use this file to discover all available pages before exploring further.

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Dashboard access and users

1. How do I access the WEpayments Dashboard?
Go to Sandbox or Production and log in with your credentials. 2. What are the different user roles?
  • Moderator: Full access – can create users and manage permissions
  • Write: Can create payments and charges, edit information
  • View: Read-only access – cannot create or edit
3. Can a user have multiple roles?
Yes. A user can have View, Write, and/or Moderator permissions depending on their needs. 4. How many users can I create?
There is no limit, but we recommend creating only users who need Dashboard access. 5. Can a Moderator user change their own roles?
No. Even Moderator users cannot change their own roles. Another Moderator user must do it. 6. Who is responsible for accesses created by moderators?
Your company is responsible for accesses created by your moderators. 7. How do I know what permissions my user has?
Go to Settings > General Settings > Roles to view roles assigned to your account. 8. Can I delete a user?
Yes. A Moderator user can delete access whenever necessary.

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API and integration

9. Do I need to be a developer to use the API?
Yes. API integration requires development resources. If you don’t have a development team, use the Dashboard for manual operations. 10. How do I create an API key?
Settings > Access Control > Create API user > Assign permissions > Generate API key (2FA required). 11. Can I use my regular Dashboard user for API integration?
Technically yes, but we strongly recommend creating a dedicated API user for integration. 12. What happens if I lose my API key?
API keys are only shown once. If lost, you must create a new key (the old one cannot be retrieved). 13. Do I need two-factor authentication to use the API?
2FA is required to generate and delete API keys, not for each API call. 14. What is IP whitelisting?
Only IPs listed in the Dashboard can make calls using your API key – prevents unauthorized access. 15. What if my IP address changes?
You must update the allowed IP list in the Dashboard. The API key will not work from unauthorized IPs. 16. Is there a difference between sandbox and production environments?
Yes. Sandbox is for testing. Use real credentials only in production. 17. How do I get API documentation?
API documentation is provided during onboarding. Contact support if you need access. 18. What are webhook notifications?
HTTP callbacks that send real-time event data to your endpoint (payment confirmation, status updates, etc.).

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Security and authentication

19. Is two-factor authentication mandatory?
Yes, if you want to send payments or create charges. Without 2FA, you can only view information. 20. How do I enable two-factor authentication?
Settings > Security and Login > Two-factor authentication > Set up new device > Scan QR code with Google Authenticator. 21. Can I use SMS or WhatsApp for 2FA?
No. Currently only Google Authenticator is available. 22. What happens if I lose access to Google Authenticator?
Contact support to request a 2FA reset. They will guide you through the procedure. 23. What if the 6-digit code doesn’t work?
Check that the time on your phone is synchronized correctly. Google Authenticator uses time-based codes. 24. How do I change my password?
Settings > Security and Login > locate password change option. 25. What is the fluid layout in General Settings?
A dashboard setting that allows more information to be displayed on screen by using available space. 26. Will I be notified of Dashboard updates?
Yes. WEpayments notifies users when there are changes to the operation.

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Notifications

27. Which notification types are currently available?
Some notification options are not yet fully available. Contact support for current status. 28. Can I receive notifications via email?
Yes, email notifications are supported for available notification types. 29. Can I receive notifications via SMS?
Currently not available. Only email and Dashboard notifications are supported. 30. Can I configure webhooks for notifications?
Yes, for API integrations. Contact support for webhook configuration details.