Why do transaction limits exist?
Transaction limits are implemented as a security and compliance measure to:💡 Limits allow merchants to set, in advance, the maximum amount that can be transferred in certain periods.
PIX output limits: how they work
PIX output limits apply only to outgoing transactions, including:- Fund transfers (withdrawals)
- Payment transactions (Payouts)
Limit periods
Merchants can set maximum outbound amounts for each of the following independent periods:⚠️ Each period has its own independent limit. The total outflow within each period cannot exceed the limit set for that period.
Trusted accounts (exclusive limits)
In addition to general period limits, merchants can register trusted accounts – specific bank accounts that can receive transfers above the standard limit.Trusted account configuration
💡 Trusted accounts respect the same operating periods but can have higher individual limits.
Default limits (if not configured)
If the merchant does not inform their own limits, WEpayments applies the following standard limits:💡 Default limits are applied in accordance with WEpayments’ internal risk and security policies.
How to report or change your limits
⚠️ Limits are not self-service. You must contact our team to set or modify limits.
Introduction to Smart User Limit
As payment operations scale, certain users may process higher transaction volumes and approach standard transaction limits. Smart User Limit allows businesses to request customized transaction limits for specific end users – whether individuals or businesses.💡 Smart User Limit helps prevent friction for high-value users while maintaining appropriate risk controls.For a complete step-by-step guide on how to submit a request, required documentation, status tracking, and approval process, see the Smart User Limit Activation article.