Compliance Reviews - Help Center

When transactions are flagged for compliance review, documentation must be submitted before the transaction can be released. This guide explains required documents, release deadlines, and how to monitor pending requests.

What triggers a compliance review?

A compliance review may be triggered by:

Trigger	Description
Transaction limit reached	User has hit standard transaction limits
High-risk product	Transaction involves a regulated product (e.g., CBD)
Suspicious pattern	Unusual transaction behavior detected
Restrictive list match	Potential PEP, sanctions, or watchlist match
MED notification	Central Bank fraud return mechanism triggered
Random sampling	Periodic compliance testing

Required documents for transaction release

For Payin transactions (customer payments to you)

Document	Required?	Notes
Payer’s personal identification document	Yes	RG, CNH ou Passaporte
Document evidencing the origin and destination of the transaction	Yes	Invoice, Nota Fiscal
Declared income of the payer	Yes	Declared value
Payer’s proof of income	Yes	Income Tax, Company Balance Sheet

For Payout transactions (payments you send to beneficiaries)

Document	Required?	Notes
Beneficiary relationship proof	Yes	Contract, service agreement, commercial invoice
Beneficiary identification	As requested	CPF or CNPJ document
Purpose of payment	Yes	Description of goods/services
Supporting invoices	Yes	Commercial invoice or receipt

For CBD transactions

Document	Required	Source
Medical prescription	Yes	Patient
ANVISA authorization	Yes	Patient
Invoice	Yes	Your platform
Identity document	Yes	Patient or legal guardian

How to check pending document submissions

Via Dashboard

Log in to the WEpayments Dashboard: https://app.wepayout.co/#/
On the left sidebar, go to Compliance > KYC: Requests
View all beneficiaries who need to submit documentation

Information displayed

Column	Description
WE ID	KYC transaction identification number
Beneficiary Document	CPF or CNPJ of the beneficiary
Merchant	Your company name
Reason	Why transaction is under analysis (e.g., Transaction Limit Reached, High Risk Product)
Beneficiary	Name of the beneficiary
Created at	Date the KYC transaction was created
Updated at	Date of last change
Status	Current status (see below)

Using filters

Click the filter icon on the right side of the page to search for specific transactions by:

Status
Date range
Beneficiary document
Other criteria

KYC request statuses

Status	Meaning	Your action
Waiting for document upload	Documents have not yet been sent	Upload required documents
Waiting for document approval	Documents sent, being analyzed by Compliance	Monitor status
Approved	Documents approved, transaction released	Transaction proceeds
Pending Regularization	Beneficiary CPF pending with Federal Revenue or documents insufficient	Regularize CPF or resubmit correct documents
Cancelled	KYC has been canceled	Contact support if this was an error

Release deadlines

Document analysis timeline

Case type	Expected timeline
Standard review	1–3 business days
Complex case	May require additional time

Release windows (business days)

Releases are processed from Monday to Friday in two time slots:

Release window	Time (UTC-3)
1st release	9:00 AM – 11:00 AM
2nd release	Until 4:00 PM

💡 We work to ensure releases occur within the stipulated deadline. Unexpected situations may require additional analysis time.

Best practices to avoid delays

Practice	Why it helps
Submit complete documentation	Incomplete documents cause delays
Use the correct document formats	Ensure files are legible and complete
Respond quickly to requests	Faster responses = faster release
Monitor the Dashboard regularly	Catch requests early
Keep beneficiary data updated	Prevents regular CPF/CNPJ issues

What does “Pending Regularization” mean?

This status indicates that:

Possible cause	Solution
Beneficiary CPF is pending with Federal Revenue	Beneficiary must regularize their CPF status with Receita Federal
Submitted documents were insufficient or incorrect	Resubmit correct documents
Documentation does not match records	Verify information and resubmit

💡 The Compliance team will provide specific guidance on how to resolve the issue.

​What triggers a compliance review?

​Required documents for transaction release

​For Payin transactions (customer payments to you)

​For Payout transactions (payments you send to beneficiaries)

​For CBD transactions

​How to check pending document submissions

​Via Dashboard

​Information displayed

​Using filters

​KYC request statuses

​Release deadlines

​Document analysis timeline

​Release windows (business days)

​Best practices to avoid delays

​What does “Pending Regularization” mean?