Documentation Index
Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
Use this file to discover all available pages before exploring further.
When transactions are flagged for compliance review, documentation must be submitted before the transaction can be released. This guide explains required documents, release deadlines, and how to monitor pending requests.
What triggers a compliance review?
A compliance review may be triggered by:
| Trigger | Description |
|---|
| Transaction limit reached | User has hit standard transaction limits |
| High-risk product | Transaction involves a regulated product (e.g., CBD) |
| Suspicious pattern | Unusual transaction behavior detected |
| Restrictive list match | Potential PEP, sanctions, or watchlist match |
| MED notification | Central Bank fraud return mechanism triggered |
| Random sampling | Periodic compliance testing |
Required documents for transaction release
For Payin transactions (customer payments to you)
| Document | Required? | Notes |
|---|
| Proof of service delivery | Yes | Service agreement, signed contract |
| Proof of product shipment | Yes | Shipping receipt, tracking number |
| Customer communication | As requested | Emails, invoices exchanged with customer |
| Business license | As requested | Proof of registration and operational status |
For Payout transactions (payments you send to beneficiaries)
| Document | Required? | Notes |
|---|
| Beneficiary relationship proof | Yes | Contract, service agreement, commercial invoice |
| Beneficiary identification | As requested | CPF or CNPJ document |
| Purpose of payment | Yes | Description of goods/services |
| Supporting invoices | Yes | Commercial invoice or receipt |
For CBD transactions
| Document | Required | Source |
|---|
| Medical prescription | Yes | Patient |
| ANVISA authorization | Yes | Patient |
| Invoice | Yes | Your platform |
| Identity document | Yes | Patient or legal guardian |
How to check pending document submissions
Via Dashboard
- Log in to the WEpayments Dashboard:
https://app.wepayout.co/#/
- On the left sidebar, go to Compliance > KYC: Requests
- View all beneficiaries who need to submit documentation
| Column | Description |
|---|
| WE ID | KYC transaction identification number |
| Beneficiary Document | CPF or CNPJ of the beneficiary |
| Merchant | Your company name |
| Reason | Why transaction is under analysis (e.g., Transaction Limit Reached, High Risk Product) |
| Beneficiary | Name of the beneficiary |
| Created at | Date the KYC transaction was created |
| Updated at | Date of last change |
| Status | Current status (see below) |
Using filters
Click the filter icon on the right side of the page to search for specific transactions by:
- Status
- Date range
- Beneficiary document
- Other criteria
KYC request statuses
| Status | Meaning | Your action |
|---|
| Waiting for document upload | Documents have not yet been sent | Upload required documents |
| Waiting for document approval | Documents sent, being analyzed by Compliance | Monitor status |
| Approved | Documents approved, transaction released | Transaction proceeds |
| Pending Regularization | Beneficiary CPF pending with Federal Revenue or documents insufficient | Regularize CPF or resubmit correct documents |
| Cancelled | KYC has been canceled | Contact support if this was an error |
Release deadlines
Document analysis timeline
| Case type | Expected timeline |
|---|
| Standard review | 1–3 business days |
| Complex case | May require additional time |
Release windows (business days)
Releases are processed from Monday to Friday in two time slots:
| Release window | Time (UTC-3) |
|---|
| 1st release | 9:00 AM – 11:00 AM |
| 2nd release | Until 4:00 PM |
💡 We work to ensure releases occur within the stipulated deadline. Unexpected situations may require additional analysis time.
Best practices to avoid delays
| Practice | Why it helps |
|---|
| Submit complete documentation | Incomplete documents cause delays |
| Use the correct document formats | Ensure files are legible and complete |
| Respond quickly to requests | Faster responses = faster release |
| Monitor the Dashboard regularly | Catch requests early |
| Keep beneficiary data updated | Prevents regular CPF/CNPJ issues |
What does “Pending Regularization” mean?
This status indicates that:
| Possible cause | Solution |
|---|
| Beneficiary CPF is pending with Federal Revenue | Beneficiary must regularize their CPF status with Receita Federal |
| Submitted documents were insufficient or incorrect | Resubmit correct documents |
| Documentation does not match records | Verify information and resubmit |
💡 The Compliance team will provide specific guidance on how to resolve the issue.
