Acceptable Use
The WEpayments platform is designed for legitimate business payment operations. All users must comply with the following acceptable use standards.Permitted Use
- Processing payments for goods and services offered by your registered business
- Disbursing funds to verified suppliers, employees, and partners
- Managing receivables and settlements from payment methods contracted with WEpayments
- Integrating via API for automated payment workflows within your business operations
Prohibited Use
Using WEpayments for any of the following is strictly prohibited and may result in immediate account suspension:- Payments to or from sanctioned or blacklisted parties
- Money laundering, fraud, or structuring transactions to avoid reporting
- Processing payments on behalf of unlicensed third parties
- Gambling, lotteries, or games of chance without explicit regulatory authorization
- Adult content platforms without prior approval
- Pyramid schemes, Ponzi schemes, or multi-level marketing without prior approval
Dispute Resolution
Customer Disputes
If a customer disputes a transaction processed through your WEpayments account:- You will receive a notification via email and in-platform alert.
- You have 5 calendar days to respond with supporting documentation.
- If no response is received, WEpayments may process a refund to the payer.
Merchant Disputes
If you believe a transaction was processed in error or you have been incorrectly charged:- Open a ticket at cs@wepayments.com.br within 30 days of the transaction.
- Include the transaction ID, amount, and a description of the issue.
- Our team will respond within 3 business days.
Account Suspension and Termination
WEpayments reserves the right to suspend or terminate accounts, in accordance with the Resolution BCB n° 96 de 19/5/2021, that:- Violate the acceptable use policy
- Fail to complete KYB requirements within the prescribed timeframe
- Accumulate excessive chargebacks or disputes
- Are involved in fraudulent or suspicious activity