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Documentation Index

Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt

Use this file to discover all available pages before exploring further.

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Acceptable Use

The WEpayments platform is designed for legitimate business payment operations. All users must comply with the following acceptable use standards.

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Permitted Use

  • Processing payments for goods and services offered by your registered business
  • Disbursing funds to verified suppliers, employees, and partners
  • Managing receivables and settlements from payment methods contracted with WEpayments
  • Integrating via API for automated payment workflows within your business operations

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Prohibited Use

Using WEpayments for any of the following is strictly prohibited and may result in immediate account suspension:
  • Payments to or from sanctioned or blacklisted parties
  • Money laundering, fraud, or structuring transactions to avoid reporting
  • Processing payments on behalf of unlicensed third parties
  • Gambling, lotteries, or games of chance without explicit regulatory authorization
  • Adult content platforms without prior approval
  • Pyramid schemes, Ponzi schemes, or multi-level marketing without prior approval

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Dispute Resolution

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Customer Disputes

If a customer disputes a transaction processed through your WEpayments account:
  1. You will receive a notification via email and in-platform alert.
  2. You have 5 calendar days to respond with supporting documentation.
  3. If no response is received, WEpayments may process a refund to the payer.

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Merchant Disputes

If you believe a transaction was processed in error or you have been incorrectly charged:
  1. Open a ticket at cs@wepayments.com.br within 30 days of the transaction.
  2. Include the transaction ID, amount, and a description of the issue.
  3. Our team will respond within 3 business days.

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Account Suspension and Termination

WEpayments reserves the right to suspend or terminate accounts, in accordance with the Resolution BCB n° 96 de 19/5/2021, that:
  • Violate the acceptable use policy
  • Fail to complete KYB requirements within the prescribed timeframe
  • Accumulate excessive chargebacks or disputes
  • Are involved in fraudulent or suspicious activity
In non-emergency cases, WEpayments will provide 30 days written notice before account termination. In cases of fraud, regulatory risk or in conditions previously added in agreement, suspension may be immediate.

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Changes to These Guidelines

WEpayments may update these operational guidelines from time to time. Material changes will be communicated via email and in-site in Terms and Conditions. For questions about these guidelines, contact legal@wepayments.com.br.