> ## Documentation Index
> Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Security and Login

This guide covers security features available in the WEpayments Dashboard, including two-factor authentication (2FA) with Google Authenticator, password changes, and security requirements for sending payments and creating charges.

## Two-factor authentication (2FA)

Two-factor authentication adds an extra layer of security to your WEpayments account, preventing unauthorized access.

### Why you need 2FA

| **Requirement** | **Details** |
| :- | :- |
| **Dashboard login** | Required after password – 6-digit code from Google Authenticator |
| **Send payments / create charges** | 2FA must be enabled to perform these actions |
| **Without 2FA** | You can only view information (even with Moderator or Write access) |

> ⚠️ **Important:** Without two-factor authentication enabled, you will only be able to view information on our dashboard, even if you have editing or moderator access.

## How to enable two-factor authentication

### Step-by-step

| **Step** | **Action** |
| :- | :- |
| **1. Download Google Authenticator** | From your smartphone's app store (Android or iOS) |
| **2. Access Dashboard** | Go to Settings > Security and Login |
| **3. Find 2FA section** | Click "Set up new device" under Two-factor authentication |
| **4. Follow instructions** | Scan the QR code with Google Authenticator |
| **5. Enter code** | Input the 6-digit code generated on your smartphone |
| **6. Click register** | Two-factor authentication is now enabled |

> 💡 Keep the app installed on your phone – you will need the 6-digit code for every login.

## How 2FA codes work

| **Aspect** | **Details** |
| :- | :- |
| **Code format** | 6 digits |
| **Code frequency** | Changes periodically (every few months) |
| **Required for** | Login, API key creation, API key deletion, IP whitelist changes |

## What happens if you lose access to Google Authenticator

| **Situation** | **Action required** |
| :- | :- |
| **Lost phone** | Request a reset from our support team |
| **App uninstalled** | Request a reset from our support team |
| **Cannot access codes** | Contact support to reset 2FA |

> ⚠️ **Important:** If you lose access to Google Authenticator, you will need to request a reset. Our support team will guide you through the procedure.

### Available 2FA methods

| **Method** | **Available?** |
| :- | :- |
| **Google Authenticator** | ✅ Yes |
| **SMS** | ❌ No |
| **WhatsApp** | ❌ No |

> 💡 Currently, only Google Authenticator is available for two-factor authentication.

## Changing your password

| **Step** | **Action** |
| :- | :- |
| **1. Access** | Settings > Security and Login |
| **2. Find password section** | Locate the change password option |
| **3. Enter current password** | For verification |
| **4. Enter new password** | Choose a strong, unique password |
| **5. Confirm** | Save changes |

## Security best practices

| **Practice** | **Why** |
| :- | :- |
| **Enable 2FA** | Required for sending payments/creating charges |
| **Use strong passwords** | Prevents unauthorized access |
| **Keep Google Authenticator installed** | Required for login and security-sensitive actions |
| **Don't share credentials** | Each user should have their own account |
| **Log out when not using** | Especially on shared computers |


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