> ## Documentation Index
> Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Account and Access

> Find answers to common questions about accessing and managing your WEpayments account.

## Dashboard access and users

**1. How do I access the WEpayments Dashboard?**\
Go to [Sandbox](https://app.sandbox.wepayout.co/) or [Production](https://app.wepayout.co/) and log in with your credentials.

**2. What are the different user roles?**

* **Moderator:** Full access – can create users and manage permissions
* **Write:** Can create payments and charges, edit information
* **View:** Read-only access – cannot create or edit

**3. Can a user have multiple roles?**\
Yes. A user can have View, Write, and/or Moderator permissions depending on their needs.

**4. How many users can I create?**\
There is no limit, but we recommend creating only users who need Dashboard access.

**5. Can a Moderator user change their own roles?**\
No. Even Moderator users cannot change their own roles. Another Moderator user must do it.

**6. Who is responsible for accesses created by moderators?**\
Your company is responsible for accesses created by your moderators.

**7. How do I know what permissions my user has?**\
Go to Settings > General Settings > Roles to view roles assigned to your account.

**8. Can I delete a user?**\
Yes. A Moderator user can delete access whenever necessary.

## API and integration

**9. Do I need to be a developer to use the API?**\
Yes. API integration requires development resources. If you don't have a development team, use the Dashboard for manual operations.

**10. How do I create an API key?**\
Settings > Access Control > Create API user > Assign permissions > Generate API key (2FA required).

**11. Can I use my regular Dashboard user for API integration?**\
Technically yes, but we strongly recommend creating a dedicated API user for integration.

**12. What happens if I lose my API key?**\
API keys are only shown once. If lost, you must create a new key (the old one cannot be retrieved).

**13. Do I need two-factor authentication to use the API?**\
2FA is required to generate and delete API keys, not for each API call.

**14. What is IP whitelisting?**\
Only IPs listed in the Dashboard can make calls using your API key – prevents unauthorized access.

**15. What if my IP address changes?**\
You must update the allowed IP list in the Dashboard. The API key will not work from unauthorized IPs.

**16. Is there a difference between sandbox and production environments?**\
Yes. Sandbox is for testing. Use real credentials only in production.

**17. How do I get API documentation?**\
API documentation is provided during onboarding. Contact support if you need access.

**18. What are webhook notifications?**\
HTTP callbacks that send real-time event data to your endpoint (payment confirmation, status updates, etc.).

## Security and authentication

**19. Is two-factor authentication mandatory?**\
Yes, if you want to send payments or create charges. Without 2FA, you can only view information.

**20. How do I enable two-factor authentication?**\
Settings > Security and Login > Two-factor authentication > Set up new device > Scan QR code with Google Authenticator.

**21. Can I use SMS or WhatsApp for 2FA?**\
No. Currently only Google Authenticator is available.

**22. What happens if I lose access to Google Authenticator?**\
Contact support to request a 2FA reset. They will guide you through the procedure.

**23. What if the 6-digit code doesn't work?**\
Check that the time on your phone is synchronized correctly. Google Authenticator uses time-based codes.

**24. How do I change my password?**\
Settings > Security and Login > locate password change option.

**25. What is the fluid layout in General Settings?**\
A dashboard setting that allows more information to be displayed on screen by using available space.

**26. Will I be notified of Dashboard updates?**\
Yes. WEpayments notifies users when there are changes to the operation.

## Notifications

**27. Which notification types are currently available?**\
Some notification options are not yet fully available. Contact support for current status.

**28. Can I receive notifications via email?**\
Yes, email notifications are supported for available notification types.

**29. Can I receive notifications via SMS?**\
Currently not available. Only email and Dashboard notifications are supported.

**30. Can I configure webhooks for notifications?**\
Yes, for API integrations. Contact support for webhook configuration details.