> ## Documentation Index
> Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Transactions Under Review

When a transaction enters "under review" status, it means WEpayments has identified a compliance or risk factor that requires additional analysis. This guide explains what to do, what documents are needed, and how long the review takes.

## My payment is "under review" – what now?

When a transaction (Payin or Payout) receives the status **"Under Review"** (or "Em Análise"), the payment is temporarily paused while our compliance team investigates.

### Immediate steps you should take:

| **Step**                   | **Action**                                                                |
| :------------------------- | :------------------------------------------------------------------------ |
| **1. Check notifications** | Look for emails or Dashboard alerts requesting information                |
| **2. Gather documents**    | Prepare proof of transaction legitimacy (see section below)               |
| **3. Submit documents**    | Upload requested documents via the Dashboard or compliance portal         |
| **4. Monitor status**      | Track the review progress (see "How to check pending transactions" below) |
| **5. Respond quickly**     | Faster responses = faster resolution                                      |

> ⚠️ **Important:** Transactions under review are not processed until the analysis is complete and the transaction is approved.

## What documents do I need to submit?

Document requirements vary based on the transaction type and why it was flagged.

### For Payin transactions (customer payments to you)

| **Document**                                                          | **Required?** | **Notes**                         |
| :-------------------------------------------------------------------- | :------------ | :-------------------------------- |
| **Payer’s personal identification document**                          | Yes           | RG, CNH ou Passaporte             |
| **Document evidencing the origin and destination of the transaction** | Yes           | Invoice, Nota Fiscal              |
| **Declared income of the payer**                                      | Yes           | Declared value                    |
| **Payer’s proof of income**                                           | Yes           | Income Tax, Company Balance Sheet |

### For Payout transactions (payments you send to beneficiaries)

| **Document type**                  | **Examples**                                                      |
| :--------------------------------- | :---------------------------------------------------------------- |
| **Beneficiary relationship proof** | Contract, service agreement, or commercial invoice                |
| **Beneficiary identification**     | CPF or CNPJ document (may be requested directly from beneficiary) |
| **Purpose of payment**             | Description of goods/services provided                            |
| **Supporting invoices**            | Commercial invoice or receipt from beneficiary                    |

### For both Payin and Payout

| **Document type**   | **Examples**                                    |
| :------------------ | :---------------------------------------------- |
| **Tax documents**   | CNPJ registration, proof of tax filing          |
| **Bank statements** | Showing transaction flow if requested           |
| **KYC documents**   | ID, proof of address, articles of incorporation |

> 💡 **Pro tip:** The faster you submit complete, accurate documents, the faster your transaction will be released.

## What is the transaction release deadline after sending documents?

After you submit the required documents, our compliance team typically completes the analysis within:

| **Scenario**                       | **Typical timeline**                |
| :--------------------------------- | :---------------------------------- |
| **Standard review**                | 1–3 business days                   |
| **Complex review**                 | 3–5 business days                   |
| **MED or regulatory notification** | 5–10 business days (varies by case) |

> ⚠️ These are estimates. Complex cases or incomplete documentation may extend the timeline.

### Factors that affect review speed:

| **Speeds up review**                  | **Slows down review**              |
| :------------------------------------ | :--------------------------------- |
| Complete documentation submitted      | Missing or partial documents       |
| Clear transaction purpose             | Vague or inconsistent descriptions |
| Established customer relationship     | New customer or first transaction  |
| Quick response to follow-up questions | Delayed responses                  |

## How can I check which transactions are pending document submission?

You can monitor pending transactions directly in the WEpayments Dashboard.

### Step-by-step:

1. Log in to the **WEpayments Dashboard**
2. Go to **Payin > Payin List** (for incoming transactions) or **Payout > Payment List** (for outgoing transactions)
3. Apply the **status filter**:
   * Select **"Under Review"** or **"Awaiting Documents"**
4. Review the list of pending transactions
5. Click on a transaction (eye icon) to view:
   * Which documents are requested
   * Submission status
   * Compliance team notes (if any)
   * Review progress updates

### Alternative method: Notifications

* Check the **notification center** in the Dashboard

## Transaction statuses related to review

| **Status**              | **Meaning**                                                             |
| :---------------------- | :---------------------------------------------------------------------- |
| **Under Review**        | Transaction is being analyzed – no action required from you yet         |
| **Awaiting Documents**  | WEpayments has requested additional information from you                |
| **Documents Submitted** | You have uploaded documents; compliance team is reviewing               |
| **Approved**            | Review complete – transaction will proceed normally                     |
| **Rejected**            | Transaction cannot proceed – check reason and contact support if needed |
| **Blocked**             | Compliance or regulatory block – requires further investigation         |

## Tips to avoid transaction delays

| **Tip**                              | **Why it helps**                            |
| :----------------------------------- | :------------------------------------------ |
| Maintain complete KYC                | Prevents initial flags                      |
| Keep service/product records         | Ready for document requests                 |
| Respond to notifications immediately | Reduces review time                         |
| Use consistent beneficiary data      | Avoids mismatch flags                       |
| Contact support proactively          | Clarify complex transactions before sending |