> ## Documentation Index
> Fetch the complete documentation index at: https://support.wepayments.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting and Reconciliation

Comprehensive reporting and reconciliation tools help you track transactions, monitor balances, and ensure financial accuracy. This guide covers Payin reports, balance reports, statements, file exports, and settlements.

> ⚠️ **Note:** WEpayments is implementing **balance unification** (Payin + Payout). Some reports are transitioning to a unified format. See "Unified Statement" section below.

## Payin reports

The **Reports** tab gives you an overview of your incoming payment operation.

### What you can see

| **Information**             | **Description**                              |
| :-------------------------- | :------------------------------------------- |
| **Available balance**       | Amount ready for withdrawal                  |
| **Total balance**           | Includes transactions not yet credited       |
| **Sub-portfolio summaries** | Balances for each sub-wallet (if applicable) |

### Difference between Total Balance and Available Balance

| **Balance**           | **What it includes**                                                                                                                                               |
| :-------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Total Balance**     | All amounts from charges that have been credited + charges that have been paid but not yet reached "Credited" status (e.g., boleto payments awaiting confirmation) |
| **Available Balance** | Only amounts that are ready for withdrawal – transactions with **"Credited" status**                                                                               |

> 💡 Transactions that have been paid but not yet reached "Credited" status will **not** appear in the Available Balance.

## Balance Report (Payin Statement)

The **Statements** tab provides a complete statement of your Payin operation, including paid charges, tariffs, and splits.

### Available filters

| **Filter**              | **Description**                                             |
| :---------------------- | :---------------------------------------------------------- |
| **Created on**          | Date or period when the transaction was created             |
| **WE ID**               | WEpayments identification number                            |
| **Payee (split)**       | Filter by sub-wallet (if you have registered sub-wallets)   |
| **Impacted balance**    | Total balance, available balance, or reserve balance        |
| **Type of transaction** | Withdrawals, collections, splits, credit notes, debit notes |
| **Transaction Type**    | Withdrawal, charge, fee, etc.                               |
| **Description**         | Information describing the debit or credit                  |
| **Amount**              | Value of the operation                                      |
| **Impacted Balance**    | Which balance was impacted                                  |
| **Available Balance**   | Balance ready for withdrawal                                |
| **Total Balance**       | Account balance including transactions not yet credited     |
| **Reserve**             | Guarantee reserve balance (per contract)                    |

### How to download a statement

1. Select the desired filters
2. Click the **download icon** on the right side of the screen
3. The report will be sent to your email

## Unified Statement (Account > Statement)

The **Unified Statement** brings together all financial movements of your account in one place, including:

* Payin receipts (incoming payments from customers)
* Payout transactions (outgoing payments to beneficiaries)
* Fee charges
* Future credit card installment receipts

### How to access

1. Go to **Account** in the left sidebar
2. Click **Statement**

### What you see on the Statement screen

| **Field**                    | **Description**                           |
| :--------------------------- | :---------------------------------------- |
| **Available balance**        | Amount you can use immediately            |
| **Balance awaiting release** | Amount held due to pending KYC/compliance |

### What does "Balance awaiting release" mean?

This balance represents transactions that have not yet been credited because they are awaiting **KYC completion**. This typically occurs when:

* There is an open KYC related to a sale (e.g., CBD)
* Compliance team is waiting for documentation
* After KYC approval, the amount is released and appears as an entry in your statement

### Available filters

| **Filter**            | **Description**                             |
| :-------------------- | :------------------------------------------ |
| **Period** (required) | Date range for the statement                |
| **WE ID**             | Transaction identifier                      |
| **Category**          | Movement type (inflow, outflow, fees, etc.) |

### Features

| **Feature**                            | **What it does**                                     |
| :------------------------------------- | :--------------------------------------------------- |
| **Download**                           | Export the filtered statement                        |
| **View settings**                      | Choose which columns to display                      |
| **Filters**                            | Apply period, WE ID, and category filters            |
| **Credit Card – Installment Calendar** | View month-by-month expected receipt of installments |

## Payout Statement

The Payout statement provides a complete view of your outgoing payment operation, including individual payments and deposits.

### Available filters

| **Filter**                        | **Description**                   |
| :-------------------------------- | :-------------------------------- |
| **Period** (predefined or custom) | Date range                        |
| **WE ID**                         | Transaction identification number |
| **Merchant**                      | Your company name                 |
| **Operation type**                | Credit or debit to your account   |

### Statement columns

| **Column**            | **Description**                                      |
| :-------------------- | :--------------------------------------------------- |
| **WE ID**             | Transaction ID generated by WEpayments               |
| **Merchant**          | Your company name                                    |
| **Operation type**    | Credit or debit                                      |
| **Description**       | Describes the debit or credit                        |
| **Amount**            | Value of the deposit or payment                      |
| **Balance type**      | Payout balance or fee balance                        |
| **Impacted balance**  | Available balance or total balance                   |
| **Available balance** | Balance available for payments after the transaction |
| **Total balance**     | Account total balance after the transaction          |
| **Created on**        | Transaction creation date                            |

### How to download

1. Select the desired filter
2. Click the **download icon** on the right side of the screen
3. Click **"Export"** – the report will be sent to your email

## Credit and Debit Notes (Payout)

Credit and debit notes are adjustment transactions that may appear in your Payout or Unified Statement.

| **Type**        | **Effect**             | **Common reasons**                                         |
| :-------------- | :--------------------- | :--------------------------------------------------------- |
| **Credit note** | Increases your balance | Fee reversal, adjustment in your favor, dispute resolution |
| **Debit note**  | Decreases your balance | Chargeback fee, fine, adjustment against you               |

> 💡 Each note includes a description field explaining the reason for the adjustment.

## Exporting files

You can download files containing transaction information from the Payin List or Payment List.

### How to export

1. Select the desired filters to choose which transactions appear in the file
2. Click the **download icon**
3. Choose:
   * **"Export"** – for the general list of transactions
   * **"Export split"** – for transactions from your sub-wallets (sub-portfolios)

> 📁 **Limit:** The export functionality is limited to **80,000 records per file**.

## Settlements (Withdrawals)

The **Settlements** screen allows you to request withdrawals, transfer Payin balance to your Payout account, and view past withdrawals.

### How to create a settlement

1. Go to **Settlements** in the top left menu of the Dashboard
2. Click **"Create Settlement"**
3. Fill in the information:

| **Field**                | **Description**                                                            |
| :----------------------- | :------------------------------------------------------------------------- |
| **Merchant**             | Select your registered company name                                        |
| **Recipient**            | If you have sub-wallets, select the sub-wallet to withdraw from (optional) |
| **Transfer information** | Balances (Total balance and Available balance are shown)                   |
| **Amount**               | Enter the amount to withdraw (must not exceed Available Balance)           |
| **Create settlement**    | Click to submit                                                            |

### Understanding settlement balances

| **Balance**           | **Description**                                                                                                      |
| :-------------------- | :------------------------------------------------------------------------------------------------------------------- |
| **Total balance**     | All amounts from charges that have been credited + charges that have been paid but not yet reached "Credited" status |
| **Available balance** | Amount actually available for withdrawal                                                                             |

## Reporting & reconciliation quick reference

| **Need**                    | **Go to**                             | **What you'll find**                                      |
| :-------------------------- | :------------------------------------ | :-------------------------------------------------------- |
| Overview of balances        | Reports tab                           | Available balance, total balance, sub-portfolio summaries |
| Detailed Payin statement    | Statements tab (Payin)                | Paid charges, tariffs, splits, credit/debit notes         |
| Detailed Payout statement   | Extrato (Payout)                      | Individual payments, deposits, fees                       |
| All movements in one place  | Account > Statement (Unified)         | Payin + Payout + fees + future installments               |
| Future credit card receipts | Credit Card – Installment Calendar    | Month-by-month installment forecast                       |
| Withdraw funds              | Settlements                           | Create withdrawals, transfer to Payout, view history      |
| Export transaction data     | Payin List or Payment List > Download | CSV/Excel export (max 80k records)                        |